Returns & Exchanges
At Patagonia Burlington, we stand behind everything we sell and want you to be fully satisfied with your outdoor gear. If your purchase doesn't meet your expectations, you can return or exchange it within 30 days of purchase provided it is in new, sellable condition with original tags.
Verify Eligibility
Ensure your items are unworn, unwashed, and still have the original manufacturer tags attached to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to print a prepaid shipping label or visit our Burlington storefront for an immediate in-person return.
Package Your Gear
Securely pack the items in their original shipping box or a similar durable mailer, including the packing slip to ensure faster processing.
Receive Your Refund
Once our team receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing